VlogoHelp
Support
Stuck on something, found a bug, or have an idea? Write to us.
Email: tulx.app@gmail.com. Tell us what you were doing, what you expected and what happened instead. If an error message showed a request ID, include it — it lets us find the exact problem.
Common questions
The camera or microphone won't start
Recording needs permission. On Android, open Settings → Apps → Vlogo → Permissions and allow Camera and Microphone. In a browser, use the camera icon in the address bar to allow access; recording works only on a secure (HTTPS) page. You can still import existing files without these permissions.
The Android app asks for a server address
The app fills in our studio, https://vlogo.tulx.app; tap Connect to studio. If you run your own server, enter its HTTPS address instead, with no path after it. To switch later, go to Settings → Your data → Change studio server; this signs you out but keeps the media stored on your device.
Where are my recordings?
Recordings and imported media are kept on the device you made them on. They appear on another device only after you upload them to the media vault or save and restore a backup from Create studio → Backups.
I used guest mode. Can I keep my work?
Yes. Create an account or sign in, then use Create studio → Backups to copy your guest work into your account. Until then it exists only on that device, so don't clear the app's storage.
AI is taking a long time
Writing with AI takes time: about 20 seconds for 7 angles or a one-day plan, about a minute for 30 angles or a 30-day plan, and about three minutes for a three-month plan. The screen shows a timer while it works; keep it open. Your first visit each day also writes that day's mission, which can take up to a minute.
AI suggestions look generic or are unavailable
When no AI provider is available, or your monthly AI allowance is used up, the app falls back to simpler built-in suggestions. They return to normal when the provider is reachable or your allowance resets.
My video didn't upload to YouTube
A video uploads only after you approve it in Publish, and editing a draft clears the approval. Check that your channel still shows as connected; if not, connect it again.
How do I download or delete my data?
Settings → Your data → Download account data exports your records. To delete your account, see Delete your data.
Report a problem with content or safety
To report misuse of the app, a privacy concern or a security issue, email tulx.app@gmail.com. Please don't post security issues publicly before we have had a chance to fix them.